If you have any questions or comments for us, eel free to email customer service at firstname.lastname@example.org, and we'll get back to you within 24-48 hours. You can also reach us at (855) 539-2588 Have a blessed day.
Tracking information is also available via the automated order confirmation which was sent to you via the email address you provided.
Beware of processing times:
We utilize multiple shipping carriers to deliver packages within the US and abroad. Once your payment is verified and processed, it can take 5-7 business days for your order to ship (excluding weekends and holidays). Once your order has shipped, you will receive an email notification with the shipping carrier and tracking number.
There are absolutely no refunds on Ebook orders under any circumstance.
When a refund is requested for a digital product, there is no way for the customer to truly return the purchased item. It remains in their possession indefinitely. Since they are delivered instantly to your email, our automated software does not allow refunds on electronic products.
Local orders take 5-7 business days to be delivered to you and we ship within 5 business days.
International orders take 15 business days to be delivered via UPS or USPS and we ship within 5 business days.
Shipping time might vary depending on location, shipment method and other factors.
Orders over $65 will have free shipping.
Orders under $64 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Shipping fees are non-refundable.
If you refuse any shipments from Stephan Speaks you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.